Posts by Josh Lambert
From Cost Center to Growth Engine (A New Way to Think About Truck Rolls)
It’s a perfect day. Your beloved UISP dashboard shows 100% network health, all your customer routers are online, your LibreNMS instance shows no major latency bottlenecks, everything is humming along. From your perspective, no one should be having problems. Then, the phone rings or the Facebook Messenger dings. A customer is frustrated because Netflix won’t…
Read MoreThe Inner Ring & WISPs: Why Belonging Matters More Than Bandwidth
Belonging. It is a universal emotion that runs deep into the human soul. This force drives us to seek, often at any cost, a place in the tribe. To be accepted, to be valued, and to be loved. In 1944, amid the chaos of World War II, the legendary C.S. Lewis delivered a Memorial Lecture…
Read MoreDocumenting the Edge: Photos You Need From Every Install
The difference between an easy support call and a painful one is decided long before your customer experience team ever picks up the phone. Install documentation gives you certainty about what is in place, allows audits without rolling a second truck, and provides reference material when issues inevitably arise. At The Edge Mile, we recommend…
Read MoreThree Sectors, 65° Beams: Why LTE & CBRS Don’t Play by WISP Rules
If you have been running a WISP for a while, you are probably used to throwing up three or four wide sectors, each blasting a big 90° or 120° slice of coverage, and calling it a day. For fixed wireless, that works fine. Your CPEs stay put, handovers are non-existent, and big beams keep the…
Read MoreAlabama’s Internet Exchange: The MGMix Story
I recently joined Tony Porterfield, CTO for the City of Montgomery, at ALANOG-6 for a deep-dive “fireside” conversation about the MGMix — Alabama’s first and only city-owned Internet Exchange Point (IXP). CLICK HERE TO WATCH OUR FIRESIDE PRESENTATION MGMix (Montgomery Internet Exchange) was originally launched in 2016 enabling network operators with a presence at the…
Read MoreWhen Fiber Fails, Wireless To The Rescue
Pictures are worth a thousand words – and this one has a story indeed. Shown in the center is a Mimosa ethernet NID. It’s connected to an outdoor wireless internet CPE used for this customer to get internet. It was part of a recent install where a customer upgraded from unreliable fiber internet to Lightwave…
Read More