Guides
From Cost Center to Growth Engine (A New Way to Think About Truck Rolls)
It’s a perfect day. Your beloved UISP dashboard shows 100% network health, all your customer routers are online, your LibreNMS instance shows no major latency bottlenecks, everything is humming along. From your perspective, no one should be having problems. Then, the phone rings or the Facebook Messenger dings. A customer is frustrated because Netflix won’t…
Read MoreDocumenting the Edge: Photos You Need From Every Install
The difference between an easy support call and a painful one is decided long before your customer experience team ever picks up the phone. Install documentation gives you certainty about what is in place, allows audits without rolling a second truck, and provides reference material when issues inevitably arise. At The Edge Mile, we recommend…
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