Documenting the Edge: Photos You Need From Every Install

Asian overweight construction project foreman wearing white hard hat and reflective safety vest stand inspecting construction holding tablet and building plan, Inspect and explain work to workers.

The difference between an easy support call and a painful one is decided long before your customer experience team ever picks up the phone. Install documentation gives you certainty about what is in place, allows audits without rolling a second truck, and provides reference material when issues inevitably arise. At The Edge Mile, we recommend…

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When Fiber Fails, Wireless To The Rescue

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Pictures are worth a thousand words – and this one has a story indeed. Shown in the center is a Mimosa ethernet NID. It’s connected to an outdoor wireless internet CPE used for this customer to get internet. It was part of a recent install where a customer upgraded from unreliable fiber internet to Lightwave…

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